Warranty

At gobaplay, we take pride in providing high-quality swing sets and swings for your backyard enjoyment. We are committed to ensuring your satisfaction and offer a warranty to protect your investment.

Limited Warranty Coverage

Key Items Covered COVERAGE TIMEFRAME (FROM ORIGINAL PURCHASE DATE)
Swing Set Frames 5 years on approved Warranty Claims, customer pays shipping.
Climbing Dome Frame 2 years on approved Warranty Claims, customer pays shipping.
Accessories 1 year on approved Warranty Claims, customer pays shipping.
Installation gobaplay does not cover any 3rd party installation services or fees.
Transferable Warranty Warranty is not transferrable.

Warranty Exclusions

Our warranty excludes the following items:

  • Products purchased from an unauthorized dealer
  • Improper installation not in accordance with the Owner’s Manual and Assembly Instructions
  • Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Owner’s Manual and Assembly Instructions
  • External sources such as weather events, fire, fireworks, animal damage, cuts, burns or vandalism
  • Repairs or alterations carried out by unauthorized parties or agents
  • Use of the product other than for private household purposes (i.e.: commercial or rental purposes), unless exempted by local legislation and laws.
  • This limited warranty does not cover misuse or minor imperfections in products that meet design specifications or do not materially alter functionality.

Making A Claim

To initiate a warranty claim, please contact our Customer Support Team with your original purchase information and a detailed description of the issue. Our team will assess the claim and determine the appropriate resolution, which may include repair, replacement, or refund.

For further details or any questions regarding our warranty policy, please contact our Customer Support Team at 0800 586 772.