Return Information

We want you to be completely satisfied with your purchase If you are not satisfied with your order, please review the following information regarding returns:

If your gobaplay products have not been opened or installed, the below conditions will apply;

Freight cost to return the originally purchased product will be the customers responsibility.

If product's have been opened or installed, they must be dismantled at the customers expense and packed into the original packaging (if the original packaging is not avoidable then gobaplay can send at the customers expense, boxes for packing)

Once returned at the customers expense , the products will need to be inspected and confirmed to be in good condition and is suitable to be sold as an ex-demo model, and a $100 restocking fee will apply. If deemed not suitable to be sold as an ex-demo refurbishment fees may be charged to the customer. 

gobaplay will issue a refund of the purchase price including any promotions of all products returned. Any refund processed will be exclusive of any returned freight, restocking fees or refurbishment costs. 

To discuss the return of your product please contact or call our Customer Support Team at 0800 586 772.